Refund Policy

Company formation

If we have not filed your company with the state within 30 days of your order, we refund our service fee in full. The EIN is issued by the IRS and can take longer than 30 days, so the 30 days applies to the state filing, not to the EIN.

Tax filing

If we have not filed your return within 30 days of receiving the details we need from you, we refund our service fee in full. Filing starts once you have provided your details and we have confirmed them with you by email.

State and third-party fees

State filing fees and other fees paid to a government agency or a third-party provider are non-refundable once the filing has been submitted or the fee has been paid, because we pass them on at cost.

Cancelling before we start

You may request cancellation before we begin work on an order. Contact us through the Support page.

This policy forms part of our Terms of Service. To request a refund, contact us through our Support page.